We take great care when packaging your candles. However, shipping can sometimes result in damage.

If your order arrives damaged, please contact us within 48 hours of delivery.

Please provide:

• Your order number

• Photos of the damaged candle

• Photos of the packaging and shipping box

• A brief description of the damage

Please keep the original packaging until your claim has been reviewed.

After reviewing the situation, Eclandles may offer a replacement, store credit, or refund depending on the circumstances.

Eclandles candles are handmade in small batches. Because each order is prepared with care, processing times may vary depending on inventory, order volume, and whether an item is a preorder.

Preorder orders may require approximately 2–3 weeks for production before shipment.

Processing time does not include shipping time.

During holidays, launches, sales, or periods of high order volume, additional processing time may be necessary. If there is a significant delay with your order, Eclandles will communicate with you as soon as possible.

Eclandles products contain fragrance ingredients that may not be suitable for everyone.

Customers are responsible for reviewing available product and fragrance information and determining whether a product is appropriate for them.

If irritation, discomfort, or an adverse reaction occurs, discontinue use immediately.

Eclandles does not guarantee that products will be suitable for individuals with specific allergies or sensitivities.

Eclandles is not responsible for packages that are marked as delivered by the shipping carrier but cannot be located by the customer.

If your package is marked as delivered but you cannot find it, please:

1. Check around your delivery location.

2. Check with household members or neighbors.

3. Contact the shipping carrier.

4. Contact your local post office or delivery facility if applicable.

Eclandles may assist with providing available order or tracking information but cannot guarantee replacement or reimbursement for packages confirmed as delivered.

Never leave a burning candle unattended.

For your safety:

• Keep candles away from children and pets.

• Keep candles away from curtains, paper, bedding, and other flammable materials.

• Place candles on a stable, heat-resistant surface.

• Keep the candle away from drafts and areas with significant air movement.

• Trim the wick before each burn according to the care instructions provided.

• Never move a burning candle while the wax is melted.

• Do not burn a candle beyond the recommended burn time.

• Stop using the candle when only the recommended amount of wax remains.

• Never use a candle if the container becomes cracked, damaged, or unsafe.

• Never use water to extinguish a candle.

• Do not leave a burning candle unattended.

Always follow the candle care and warning instructions included with your product.

Eclandles is not responsible for damage, injury, fire, or loss resulting from misuse, improper burning, failure to follow candle safety instructions, or use of the product contrary to its intended purpose.

Eclandles reserves the right to update or modify these policies as the business grows.

The most current version of our policies will be posted on our website.

By placing an order after policy updates have been posted, you acknowledge the updated policies.

We are a small business and appreciate your patience.

Customer inquiries will be answered during our normal business hours whenever possible.

Please allow 1–2 business days for a response.

Repeated messages regarding the same inquiry may not result in a faster response.

We ask that all communication with Eclandles remain respectful and courteous.

Due to the handmade and personal nature of our products, Eclandles does not accept returns or exchanges simply because a customer changes their mind, selects the wrong scent, or no longer wants the product. ALL SALES ARE FINAL.

Please carefully review your order before completing your purchase.

If you believe you received an incorrect, defective, or damaged item, please contact us so we can review the situation.

Once your order has been processed and shipped, you will receive tracking information when available.

Eclandles is not responsible for shipping carrier delays, weather-related delays, incorrect addresses entered by the customer, or packages that are lost or stolen after being marked as delivered.

Please carefully review your shipping information before submitting your order.

Incorrect Address

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned to Eclandles because of an incorrect or incomplete address, the customer will be responsible for additional shipping costs associated with reshipping the order.